fb005 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by fb005 in connection with: (a) the registration and operation of player accounts on the fb005 platform; (b) the processing of financial transactions including deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other supported Philippine payment channels; (c) the provision of customer support services; (d) compliance with regulatory obligations imposed by PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines; and (e) the delivery of promotional communications where you have provided your consent.

This Policy applies to all personal data we collect online through fb005.org and through any electronic communications you direct to fb005, including via live chat or email. It does not apply to third-party websites or services that may be linked to from within the fb005 platform — please review the privacy policies of those third parties separately.

For the purposes of the Data Privacy Act of 2012 and its IRR, the personal information controller responsible for your personal data is:

• Platform Name: fb005
• Website: fb005.org
• Regulatory Framework: Philippine Amusement and Gaming Corporation (PAGCOR)
• Data Protection Officer Contact: [email protected] (plain text only — not a mailto link)

fb005 has designated a Data Protection Officer (DPO) in accordance with the requirements of RA 10173. The DPO is responsible for overseeing fb005's data protection strategy and ensuring compliance with applicable Philippine privacy regulations. Players may contact the DPO directly regarding any data privacy concern, rights request, or complaint.

fb005 collects the following categories of personal data. The specific data collected in each category depends on your interaction with the platform and the stage of your account lifecycle.

fb005 collects personal data through the following channels:

The majority of your personal data is collected directly when you: register an fb005 account and complete the sign-up form; submit identity and address documentation during the KYC verification process; make a deposit or request a withdrawal through the fb005 cashier; contact the fb005 support team via live chat; respond to promotional communications or enter promotional competitions; and update your account settings or responsible gaming preferences.

Certain technical data is collected automatically when you access and use the fb005 platform. This includes your IP address, device identifiers, browser characteristics, session timestamps, and navigation patterns within the platform. This data is collected via server logs, session cookies, and similar technologies as described in Section 8 of this Policy.

fb005 may receive personal data about you from approved third-party service providers in limited circumstances, including: payment processors (GCash, Maya, BPI, BDO) who confirm the status and outcome of transaction requests; identity verification services used to cross-check KYC documentation against relevant Philippine government databases; and fraud prevention and AML screening services that provide risk assessment data based on transaction patterns.

fb005 processes your personal data only where there is a lawful basis for doing so under RA 10173. The following table outlines our primary processing purposes and the corresponding legal basis for each.

Processing your registration data, financial data, and gaming activity data is necessary for fb005 to fulfill its contractual obligations to you as a registered player — namely to maintain your account, process deposits and withdrawals in Philippine Pesos, and provide access to the games and services you have subscribed to. Without this processing, fb005 cannot operate your account.

fb005 is subject to a range of Philippine legal and regulatory obligations that require the processing of your personal data, including: KYC and AML compliance obligations under the Anti-Money Laundering Act (AMLA) and PAGCOR regulations; age verification requirements mandating confirmation that all players are at least 21 years of age; regulatory reporting obligations to PAGCOR; and tax reporting obligations under the Bureau of Internal Revenue (BIR) of the Philippines.

fb005 processes certain technical and device data on the basis of our legitimate interests in: protecting the security and integrity of the platform against fraud, account hacking, and automated abuse; detecting and preventing collusion and bonus abuse; monitoring platform performance and resolving technical faults; and improving the player experience based on aggregate usage patterns. We apply a balancing test before relying on legitimate interests, ensuring that our interests do not override your fundamental privacy rights.

Where fb005 processes your personal data for direct marketing purposes — such as sending you promotional emails or SMS messages about bonuses, tournaments, and new game releases — we do so only where you have provided your explicit consent at registration or subsequently through your account settings. You may withdraw your marketing consent at any time through your notification preferences, without affecting your ability to use the fb005 platform.

fb005 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:

When you make a deposit or request a withdrawal, fb005 shares the necessary financial and identity data with the relevant payment service provider — including GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other approved Philippine banking channels — to authorize and process the transaction. These providers act as data processors under agreements that restrict them from using your data for any purpose beyond the specific transaction they have been engaged to process.

fb005 works with third-party KYC and AML compliance service providers to verify the identity of account holders and to screen transactions against regulatory watchlists. These providers receive only the data necessary for the specific verification or screening task and are bound by confidentiality and data processing obligations consistent with RA 10173.

fb005 may disclose your personal data to PAGCOR, the AMLC, the BIR, the National Privacy Commission, or other Philippine government authorities where required by law, court order, or regulatory directive. fb005 will notify you of any such disclosure to the extent permitted by applicable law.

fb005 uses third-party technology providers to deliver core platform functionality, including game content providers, cloud hosting services, and customer communication tools. These providers operate as data processors and are permitted to process your data only for the specific purposes for which they have been engaged, under contractual terms that require compliance with Philippine data privacy standards.

fb005 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account Registration and KYC Data: Retained for a minimum of five (5) years from the date your account is closed, as required under PAGCOR regulations and AML compliance obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with BIR and AMLC record-keeping requirements;
• Gaming Activity Data: Retained for a minimum of five (5) years from the date of the relevant gaming session;
• Support Communication Records: Retained for three (3) years from the date of the last communication, to support dispute resolution and regulatory investigations;
• Marketing Consent Records: Retained for as long as your account is active, plus two (2) years following account closure, to demonstrate compliance with consent obligations;
• Technical and Device Logs: Typically retained for twelve (12) months and then deleted or anonymized, unless required for a specific security investigation.

After the applicable retention period has expired, your personal data will be securely deleted or anonymized in accordance with fb005's data disposal procedures, unless retention is required by a specific legal obligation or ongoing regulatory investigation.

The fb005 platform uses cookies and similar tracking technologies to operate core platform functionality and to maintain the security of player sessions. The following categories of cookies are used:

These cookies are essential for the fb005 platform to function and cannot be disabled without breaking core functionality. They include session cookies that maintain your login state between pages, security tokens that protect your session against CSRF attacks, and load-balancing cookies that ensure stable platform performance during high-traffic periods such as PBA Finals evenings or New Year promotions.

Functional cookies remember your account preferences — such as language settings, notification preferences, and responsible gaming limits you have configured — so that these settings persist across sessions without requiring you to re-enter them on each visit.

fb005 uses security-specific cookies to identify unusual login patterns, detect automated access attempts, and protect your account from unauthorized access. These cookies compare current session characteristics against historical patterns associated with your account to flag anomalies for review.

Where you have provided consent, fb005 may use analytics cookies to understand aggregate platform usage patterns — such as which game categories are most popular or which pages generate the most support contacts. Analytics data is processed in aggregated, anonymized form and does not identify you as an individual.

fb005 does not use advertising cookies, retargeting cookies, or any tracking technology that follows your browsing activity across websites other than fb005.org. You may manage your cookie settings through your browser's built-in privacy controls. Disabling strictly necessary cookies will affect your ability to use core fb005 platform features.

fb005 implements a layered set of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, destruction, alteration, and unlawful disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and fb005.org is encrypted using TLS 1.2 or higher, regardless of whether you are accessing the platform via a mobile browser on Globe LTE, a desktop on PLDT fiber, or any other connection type;
• Data at Rest Encryption: Sensitive personal data stored within fb005's systems — including identity documents, payment details, and account credentials — is encrypted using AES-256 or equivalent standards;
• Access Controls: Access to personal data within fb005's systems is restricted on a strict need-to-know basis. All personnel with data access are subject to confidentiality obligations, and access privileges are reviewed and updated regularly;
• Multi-Factor Authentication: Administrative access to fb005's internal systems requires multi-factor authentication. Players are encouraged to enable SMS OTP two-factor authentication for their own accounts;
• Intrusion Detection and Monitoring: fb005's systems are subject to continuous automated security monitoring, intrusion detection scanning, and regular penetration testing;
• Data Breach Response: fb005 maintains a documented incident response plan for personal data breaches. In the event of a breach likely to result in risk to the rights and freedoms of affected players, fb005 will notify the National Privacy Commission within 72 hours of discovery and will notify affected players without undue delay, as required under RA 10173.

As a data subject under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to your personal data processed by fb005. To exercise any of these rights, please contact our Data Protection Officer as described in Section 13.

The fb005 platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with PAGCOR regulations and applicable Philippine law governing online gambling. fb005 does not knowingly collect or process personal data belonging to persons under 21 years of age.

All registration forms require the submission of a date of birth. Accounts where the registered date of birth indicates that the account holder is under 21 years of age will be immediately suspended. Where fb005 discovers that personal data has been collected from an individual under 21 — whether due to inaccurate registration information or any other cause — that data will be deleted promptly and the account will be closed.

If you are a parent or guardian and believe that your minor child has registered an account on fb005 in contravention of our age policy, please contact our support team or Data Protection Officer immediately. We take these situations very seriously and will act promptly to investigate and resolve them.

fb005 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, fb005 will update the "Last Updated" date at the top of this page.

For significant changes that materially affect your privacy rights or how we use your personal data, fb005 will provide additional notice — either by email to your registered address, by in-platform notification upon your next login, or by posting a prominent notice on fb005.org for a reasonable period. We encourage you to review this Privacy Policy periodically to remain informed of how fb005 protects your data.

Your continued use of the fb005 platform following the posting of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the revised Policy, you must discontinue your use of the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights under RA 10173, or wish to raise a data privacy concern, please contact the fb005 Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected] (plain text — not a clickable link)
• General Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the fb005 platform — average response time under 3 minutes, including Philippine national holidays.

When submitting a data rights request, please provide your full registered name, your registered Philippine mobile number, and a description of your request or concern. This information is required to verify your identity before we can process your request, and is handled in accordance with this Privacy Policy.